Frequently Asked Questions
Basec Africa FAQs: Learn how to place an order, make payments, complete Cash on Delivery deposits, and track your delivery. Get answers on sales inquiries, returns, refunds, warranties, and nationwide shipping. Fast delivery, secure payments, and trusted support for all security products.
Delivery FAQ
1. How long does delivery take?
Delivery time depends on your location and the product ordered:
Lagos (Paid Orders): 1–2 business days
Lagos (Cash on Delivery): 2–4 business days
Outside Lagos: 3–5 business days
Nationwide Standard Delivery: 3–5 business days
Express Delivery: 1–2 business days
Worldwide Delivery: 7–21 business days
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2. When are orders processed?
Orders are processed Monday to Friday, excluding public holidays.
Orders placed after business hours or during holidays will be processed on the next working day.
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3. Do you offer same-day delivery?
Same-day delivery may be available for selected products and locations in Lagos.
You can contact our support team for confirmation before placing your order.
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4. How can I track my order?
Once your order is dispatched, you will receive a tracking link or a dispatch update via SMS, WhatsApp, or Email.
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5. What affects delivery time?
Delivery may be affected by:
Product size or weight
Stock availability
Delivery address/location
Weather or logistic delays
Peak seasons or public holidays
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6. Do you ship outside Nigeria?
Yes. We offer worldwide delivery within 7–21 business days, depending on the destination country.
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7. What if I am not available to receive my package?
Our dispatch team or courier partner will call you for rescheduling.
If delivery fails repeatedly, additional charges may apply for re-delivery.
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8. Can I change my delivery address after placing an order?
Yes, you can change your address before the order is dispatched.
Once shipped, address changes may attract extra fees depending on the logistics provider.
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9. Do you deliver on weekends?
Deliveries are primarily Monday–Friday.
Weekend delivery may be possible in selected Lagos locations at an additional cost—contact support to confirm.
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10. What if my order is delayed?
If your order exceeds the stated delivery window, contact our support team so we can follow up with the courier and provide an update.
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FAQ – Returns & Refunds
Q1: How long do I have to return a product?
You have 7 days from the date of delivery.
Q2: Can I return an installed item?
No. Items must be unused and uninstalled.
Q3: Can I get a refund if my order was not delivered?
Yes, within 30 days from the order date.
Q4: What items are not returnable?
Installed products, tampered items, clearance items, and software-based products.
Q5: Who pays for return shipping?
Basec Africa pays if we delivered a wrong or defective item.
Customer pays if return is based on preference or change of mind.
Q6: How long does a refund take?
5–7 business days after inspection approval.
Q7: Is warranty different from return policy?
Yes. Warranty covers manufacturer defects only and follows a different process.
Frequently Asked Questions (FAQ) — Cash on Delivery (COD) Deposit
1. Why do I need to pay a deposit for Cash on Delivery?
The deposit confirms that you are committed to receiving your order. Many COD orders placed online are not claimed due to unserious customers, emergencies, or last-minute changes. The deposit ensures we don’t lose logistics costs when processing and dispatching your order.
2. How much deposit do I need to pay?
The deposit may be:
A percentage of your total order,
A fraction of the amount,
Or just the delivery fee.
The exact deposit varies depending on the product type and delivery location.
3. Is my deposit refundable?
Yes.
If you decide not to proceed before we dispatch the item, your deposit is fully refundable.
If the item has already been dispatched, we deduct logistics cost only and refund the remaining balance.
4. What happens if I refuse the delivery after the item has been dispatched?
If the item has already been sent to you, the dispatch cost will be deducted from your deposit.
The balance will be refunded to you.
5. What if I change my mind or find the product elsewhere?
You are free to cancel your order.
However, once the item is already dispatched, logistics fees will be deducted from the deposit before a refund is processed.
6. What if I am not available when the rider arrives?
You can instruct someone to receive the package on your behalf because if delivery attempts fail due to unavailability or unanswered calls, the logistics fee will be deducted from the deposit.
You can request re-delivery by paying an additional delivery fee.
7. Is COD available for all locations?
COD is available for selected Lagos locations.
For locations outside Lagos, prepayment or part payment may be required.
8. Why can’t you deliver first without any deposit?
Because COD orders have the highest rate of failed deliveries.
When customers have no financial commitment, many tend to:
Not pick calls
Change their mind
Delay the rider
Ignore the delivery
Claim emergencies
This causes the company to lose money on logistics and handling.
The deposit eliminates unserious orders and ensures fast delivery for genuine customers.
9. How do I make the deposit?
OPTION A: You will receive a secure payment link.
OPTION B: To our official bank account details.
Name: Basec Africa Solutions Ltd
Moniepoint MFBank: 5729669997
Name: Bas Wealth World Ltd
Zenith Bank Plc (1013465091)
Access Bank Plc (0088140002)
UBA Bank Plc (1014908445)
Immediately after payment, your order is processed and scheduled for delivery immediately.
10. What if I don’t want to pay a deposit?
If you are not comfortable with COD deposit, you can choose.
Full payment before delivery, or
Bank transfer, Paystack, or card payment
These methods receive priority processing and fastest delivery.
